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How remote working and gig workforce may be the new normal post coronavirus?

Global pandemics, like the novel coronavirus, not only challenges the health and well-being of people around the globe but also highlights the gaps that exist in the world infrastructure – including its workplaces. These gaps lie in the way businesses operate and manage their employees.

With global economies on complete lockdown, the future of work and employees is up against a big challenge. Pre-emptive organizations must identify these gaps and reinstate the balance between work, productivity, and employees’ well-being.

This blog discusses how this pandemic will affect the future of work.

Changing expectations and outlook towards work

Since the outbreak of the COVID-19, the world governments have been trying to curb the spread of the virus, by asking people to practice social distancing and staying at home. Organizations are not an exception here. The majority of big and small organizations have shut down their offices; asking their employees to work from home.

Big and small organizations have shut down their offices; asking their employees to work from home.


‘Work from home’ and ‘remote working’ policies are not new. Many organizations provided these flexibilities as perks to their employees. Now, in the present scenario, these policies are now shifting from being a perk to a new normal.

This brings us to the question – Is remote working going to be the new reality of modern workplaces?

The pandemic driven work from home has straightened out the long-held stigmas of trust and productivity factors related to remote working. While for IT companies, this change is not forced due to the ongoing shift towards digital transformation. Now, industries like healthcare and education are also realizing the importance of virtual enablement of the workforce.

According to the research firm Gartner, a large number of workers who have been working from home due to the pandemic may find themselves permanently working from home. These include nonessential workers and on-demand job roles.

The survey which included 317 CFOs and Finance leaders revealed that nearly 74% of organizations will move at least 5% of their on-site workforce to permanently remote positions, even after the pandemic ends.
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The blended workforce of the future: remote workers and gigs

As companies welcome new remote working policies, it would also lead to the re-engineering of the workplace.

Companies are already realizing the benefits of remote working.

According to a report by the Global Workplace Analytics , a remote team can help businesses save money (approximately $11,000 a year) This includes savings induced from increased productivity, reduced absenteeism, lower real-estate costs, and better disaster management.

Remote workers tend to enjoy more freedom and flexibility in their job, that leads to increased output and productivity (48%).

The future of work will be a blend of humans, machines, private full-time workers, and corporate gigs or freelancers.

The blended workforce of the future would lead to greater productivity, agility, and faster GTMs (go-to-markets); followed by the well-being of the employees.

With the experience gained from the current pandemic and economic lockdown situations, companies are now more than ready to explore the benefits of working with gig workers for certain on-demand and technology-induced roles. Like software developers, designers, SEO (search engine optimization) experts, content developers, financial analysts, and consultants.

With the experience gained from the current pandemic and economic lockdown situations, companies are now more than ready to explore the benefits of working with gig workers.


Not only the employers, but the employees too would get accustomed to the comfort of working from home. Hence, the availability of gig workers and contractors is likely to see an increase in the coming future.

As freelancers and individual contractors, people can explore endless possibilities to expand their careers and earn better remuneration, as compared to single employments. This new setup of the blended workforce is a boon for both employers and employees.

Skills like market research, information technology, non-ERP application development, legal, and finance operations, would be more inclined towards the gig model.

Adopting the new normal

As companies move forward towards the new normal, there is an inherent need to assess the present roles and adopt a phased approach to establish a balance between gig workers and permanent employees. This calls for an internal assessment of essential and non-essential roles.

While the former may include server and network administrators, sales and marketing personnel, who need to be present at their respective jobs; the latter may include technology and automation driven roles like mobile application development, software development, HR, financial and legal planning, etc.

Techies like Twitter, Google , and Microsoft have announced lenient WFH policies for its employees. Twitter went ahead to announce permanent WFH positions until at least 2021.

Amidst skyrocketing unemployment rates, even in an economic powerhouse like America, combined efforts need to be made to re-establish economic stability without compromising with employees’ health.

For the employers, the coronavirus-induced remote working and work from home, has presented a new model of workplace – which is no more limited to the brick and mortar walls of the company. At least until a cure for the COVID-19 virus is discovered, there will always be a risk of the second wave of the virus. As such, conventional offices do not seem to return soon.

Companies will need to identify nonessential workers (who do not need to be present physically). To revive the revenue and incurred losses due to lost sales, companies would need to cut operational costs.

Hiring remote workers or temporary contractors for on-demand requirements like mobile and web application development seems like a cost-effective model.

Companies can hire temporary employees for high in-demand skills and save long-term recruitment costs. Individual consultants and international freelancing sites like Workfall can meet the gap between clients and contractors by acting as a connecting marketplace.

On the other hand, employees who were forced to work from home during the pandemic may get used to the comfort and flexibility of a remote job. For the unemployed workers with the required skills and expertise, temporary jobs present a golden opportunity to connect with great companies and showcase their skills.

Employees who were forced to work from home during the pandemic may get used to the comfort and flexibility of a remote job.


Wrapping up, undoubtedly the coronavirus pandemic has accelerated one of the greatest workplace transformations. It would be interesting to see how soon can businesses identify the opportunities and prepare themselves for internal success as well as for world health.